REFUGEE
LEGAL CENTRE
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Memorandum & Articles of Association
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About our ServicesAvailability All of the services provided by the RLC are provided subject to availability. Our Services are Free The Refugee Legal Centre is funded through two principle sources:
All individuals who approach the RLC for representation will be means tested. Regulation We are subject to the regulations of the Office of the Immigration Services Commissioner (OISC). Confidentiality The Refugee Legal Centre operates a strict confidentiality policy and any information provided to us by our clients will not be disclosed to any third party without consent from the client. Any individual or organisation that works with us on a client's case is also bound by the terms of our confidentiality policy. Special Needs Our London office is wheelchair accessible. We endeavour to provide for all special needs; please alert us to any special needs you may have. We provide interpreters and can arrange for home visits to be made. Bail Applications The Refugee Legal Centre does not have the facility to assist in bail applications for detainees who are not being represented by us. Equal Opportunities Policy We are committed to promoting equal opportunities and will not discriminate on grounds of race, gender, religion, disability or sexual orientation in deciding whether to accept instructions from clients. We endeavour to provide an equal service to everyone, limited only by the availability of resources. Client Feedback and Complaints Procedure If you use our service you may be asked how you feel about them and be asked to complete a Client Satisfaction Questionnaire available from our reception or your caseworker. The Refugee Legal Centre is committed to providing a professional quality service to anyone who seeks our assistance. If you are unhappy about any aspect of our service, a detailed "complaints procedure and complaints from" can be obtained by telephoning or writing to the Director, Refugee Legal Centre at our London Office. The Director will ensure that the appropriate manager deals with the complaint. |
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